There is a term called "Interpersonal Skills", is used in business field, which refers to measure the person's ability to interact and communicate with people, team members or customers.
know or finishing the required tasks.
Example: is you are interrupting someone who is busy getting some information from other person, your interruption should be genteel, completely genteel, just like "Excuse me, are you busy? I have an urgent matter to discuss with you if you have the time at the moment.", in this case mostly the listener will understand how the case is urgent and well hear you. because simply you mentioned what you need in a very genteel way.
Following the simple meaning of "Genteel Communication Skills" well lead you to professional result.
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