In the 2nd part of How to receive a message in communication skills we will talk about th e last two points within our subject which are...
- Reflective listing skills.
- Other tools to receive a message.
When ever you receive a message from the speaker, you should show the speaker that you got the point and you understood what does the speaker mean by what he just said.
-Paraphrasing: This is a concise statement of the content of the speaker's message. A paraphrase should be brief, and focus on the facts or ideas of the message rather than just the feeling. The paraphrase should be in the listener's own words he just said rather than "parroting back", using the speaker's words.
" You believe and agree that Bob will fit on the job and he will be satisfied".
" You think my kind need evaluation, so he can do better in his exams".
-Reflecting feelings: The listener should
concentrate on the feeling words and ask him self, "How would i feel if aim having this feeling".
"You are very worried if he lost this job, that he can't find such another great job"
"You feel really angry about his unacceptable feedback".
-Summarizing: Summarizing the conversation is the last action that can be made while finishing the conversation.
"So what i can find that your not really satisfied about Bob action, and he may really lose his job".
"OK, so we can evaluate the case again and than find out what is our next step."
Other tools to receive a message:
There is a great tool that should be used to receive the message as it should be without any understandable points.
-Questioning: The listener should ask open ended questions (That can not be answered by Yes or No) so you can get more details and information about the subject you are discussing with the speaker.
" What kinds of skills you think my kid need to do better at the school".
"Would you please tell me more about the new job".
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